Policies and Procedures

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Our Policies and Procedures are integral for the integrity of the delivery of the Commerce Management Certification exams. They are vital to ensure our exams are fair to all our candidates. It is your responsibility as a candidate or programme member to familiarise yourself with all of them:

Admission and attendance policy

The exam will take place in a secure and proctored environment. Be present on time. If you arrive late for your examination appointment you may be refused admission. In this case, your exam fees are non-refundable, and non-transferable.

The admission team recommends that you arrive 30 minutes prior to your scheduled appointment. If there is a disruption in your exam (e.g. technical or environmental) but you are able to continue testing, you must. If you decide to leave the examination or exam software, without facing any technical issues, we will not approve a rescheduling of your exam appointment or deferral of your exam registration.

Calculator Policy

Any additional electronic devices such as second screens, smartphones, headsets, tablets, wearable technology such as fitness tracking devices, smart watches, or photographic devices are not permitted. The use of calculators is permitted. Please note these must be separate non-programmable calculators and not calculator applications on a mobile phone.

Cancellations and refunds policy

You can reschedule or cancel your CMX exam up to 30 days before your scheduled exam date. However, refunds can only be made if you use the same bank account/payment method as for the initial payment. It is recommended that you reschedule or cancel your exam as soon as you know you won’t be able to make the appointment. You must send an email to certification@eicom.org to request your cancellation.

The 30-day period does not include the day of the exam. For example, if you scheduled your exam for 05/July, you must reschedule or cancel the exam on or before 04/June to guarantee your refund. For emergency situations in which you are unable to change your exam appointment before 30 days of your exam appointment, contact us. We evaluate these situations on a case-by-case basis to determine if a refund of the rescheduling fee is appropriate. 

If you cancel 2–29 days before the exam date, you will be charged 20% of your exam fee.In case of a non-attendance on the day of the exam, you are not entitled to any refunds. If you experience any issues with the registration or payment, please contact us directly.

Identification Policy

The Commerce Management Certification requires that every candidate present a valid document of identification on the day of the exam. This ID document needs to:

  • Be original: photocopied documents, and documents presented on a mobile phone or any other electronic device will not be accepted.

  • Be government-issued: your document needs to be issued and recognized by the country where you are a citizen or resident.

  • Be valid: expired documents are not accepted.

  • Include your full name exactly as stated in your registration form, excluding accents or diacritical marks.

  • Include a recent, recognizable photograph.

  • Include your signature.

Misconduct Policy

The Commerce Management Certification discourages, monitors and penalises any type of candidate misconduct during the exam. Candidates who commit misconduct are subject to penalties including but not limited: exam cancellations, subtraction of marks, revoking certifications (for Levels 1 and 2), revoking of the CMX title (for Level 3) and/or a permanent ban on taking any future Commerce Management Certification exams.

All our exams are proctored. We use several tested methods to detect any kind of misconduct or plagiarism, such as hiring someone to take the exam for them, illegally acquiring exam content, having access to the exam before the exam scheduled date and time, having live assistance during the exam, cheating, searching for information on external channels, etc. We have a zero tolerance policy towards misconduct or plagiarism and we will spare no effort to protect the integrity of our exams, our candidates and our titleholders.

If you are suspicious of any misconduct from CMX candidates or titleholders, please send an email to compliance@eicom.org with your report so we can fully investigate. The information reported will be received, ensuring absolute confidentiality and the appropriate treatment for each situation.


You can take one break of up to 10min during the exam to go to the bathroom. To do this, you will have to state verbally that you are taking a break and remain with the Inspera Exam Portal open on your computer. Please take into account that your exam time will not be paused.

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