Policies and Procedures

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Our Policies and Procedures are integral for the integrity of the delivery of the Commerce Management Certification exams. They are vital to ensure our exams are fair to all our candidates. It is your responsibility as a candidate or programme member to familiarise yourself with all of them:

Admission and attendance policy

The exam will take place in a secure and proctored environment and your credentials to access the examination will be sent to the email used in the registration process a few days before your scheduled appointment. If you do not receive your credentials two days before your appointment, please make sure to check any Spam or Promotions folders in your email or contact our team through our contact channels of chat or email. In case of a non-attendance in the day of the exam, you are not entitled to any refunds or rescheduling. For more information, please check our Cancellations and refunds policy.

In the day of your exam, be present on time. If you arrive late for your examination appointment, you may be, without prior notice, refused admission or have less time to finish your assessment. In this case, your exam fees are non-refundable, and non-transferable.

The admission team recommends that you arrive 30 minutes prior to your scheduled appointment. If there is a disruption in your exam (e.g. technical or environmental) but you are able to continue testing, you must. If you decide to leave the examination or exam software, without facing any technical issues, we will not approve a rescheduling of your exam appointment or deferral of your exam registration. If you encounter any technical issue in the day of your exam, please contact us as soon as possible through our chat in our website or the email certification@eicom.org and our team will be happy to assist you in your query that you might have and make sure you are able to access your exam.

Calculator Policy

Any additional electronic devices such as second screens, smartphones, headsets, tablets, wearable technology such as fitness tracking devices, smart watches, or photographic devices are not permitted. The use of calculators is permitted. Please note these must be separate non-programmable calculators and not calculator applications on a mobile phone.

For CMX Level 2 and CMX Level 3 exams you are also allowed to use Microsoft Excel® or Google Sheets to help you. Keep in mind that your screen will be recorded, and any action that violates the exam rules may be penalized under the Misconduct Policy

Cancellations and refunds policy

You can reschedule or cancel your CMX exam up to 30 days before your scheduled exam date. However, refunds can only be made if you use the same bank account/payment method as for the initial payment. It is recommended that you reschedule or cancel your exam as soon as you know you won’t be able to make the appointment. You must send an email to certification@eicom.org to request your cancellation.

The 30-day period does not include the day of the exam. For example, if you scheduled your exam for 05/July, you must reschedule or cancel the exam on or before 04/June to guarantee your refund. For emergency situations in which you are unable to change your exam appointment before 30 days of your exam appointment, such as temporary illness, injury or accident, contact us and provide your situation and a proof. We evaluate these situations on a case-by-case basis, and upon successful appeal, you will be offered one complementary sitting at our next available exam date.

If you cancel or request a reschedule 2–29 days before the exam date, you will be charged the following fees: 
USD 10 to cancel or reschedule CMX Level 1
USD 30 to cancel or reschedule CMX Level 2
USD 50 to cancel or reschedule CMX Level 3

In case of a non-attendance on the day of the exam, you are not entitled to any refunds. If you experience any issues with the registration or payment, please contact us directly.

Identification Policy

The Commerce Management Certification requires that every candidate present a valid document of identification on the day of the exam. This ID document needs to:

  • Be original: photocopied documents, and documents presented on a mobile phone or any other electronic device will not be accepted.

  • Be government-issued: your document needs to be issued and recognized by the country where you are a citizen or resident.

  • Be valid: expired documents are not accepted.

  • Include your full name exactly as stated in your registration form, excluding accents or diacritical marks.

  • Include a recent, recognizable photograph.

  • Include your signature.

Misconduct Policy

The Commerce Management Certification discourages, monitors and penalises any type of candidate misconduct during the exam. Candidates who commit misconduct are subject to penalties including but not limited: exam cancellations, subtraction of marks, revoking certifications (for Levels 1 and 2), revoking of the CMX title (for Level 3) and/or a permanent ban on taking any future Commerce Management Certification exams.

All our exams are proctored. We use several tested methods to detect any kind of misconduct or plagiarism, such as hiring someone to take the exam for them, illegally acquiring exam content, having access to the exam before the exam scheduled date and time, having live assistance during the exam, cheating, searching for information on external channels, any form of external communication, looking away from the screen for an unreasonable length of time, etc. We have a zero tolerance policy towards misconduct or plagiarism and we will spare no effort to protect the integrity of our exams, our candidates and our titleholders.

If you are suspicious of any misconduct from CMX candidates or titleholders, please send an email to compliance@eicom.org with your report so we can fully investigate. The information reported will be received, ensuring absolute confidentiality and the appropriate treatment for each situation.

Breaks

You can take one break of up to 10min during the exam to go to the bathroom. To do this, you will have to state verbally that you are taking a break and remain with the Inspera Exam Portal open on your computer. Please take into account that your exam time will not be paused.

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